Your Customer's Voice Points The Way

LITERAL North elicits actionable feedback from your customers and your supply chain. 
​Our team delivers transparency to corporate stakeholders 
by revealing profit-generating opportunities.

Testimonials

LITERAL North revealed areas for improvement across marketing and operations that have positively affected the organization. Our VOC report sits on my desk as a quick reference guide to prep for customer outreach and planning--great tool. ~Sam A., The Andersons Rail Group

Ms. Lev Ross' approach and sharp analytic ability cut to the point of our problems--she stays on task, avoids distractions and provides value and tools for our team. ~President, scrap industry

LITERAL North provided us with a customer-informed analysis of our target acquisition and provided suggestions to improve the sales and customer service operations, which proved useful during post-acquisition integration. ~Managing Partner, private equity